Your ticket does not go to an outsourced desk. It goes to the people who write the code. Ask a question, book a setup call, or read the docs and do it yourself.
Pick the one that matches how urgent it is.
The fastest option. Open the support hub and start a chat. Best for a question you need answered while you are working in the app.
Open the support hubThirty minutes with our team. We go through your program with you, and you leave with it configured. Good for a new store or a migration.
Book a callOpen Yuko in your Shopify admin and send a ticket from there. Your store details come with it, so we can start looking straight away.
Open Yuko[Add published support hours and a first-response time here once confirmed.]
Most delays come from a missing detail. Send these four details and we can usually answer without a second round of questions.
Setup guides, feature docs and a full API reference. Most questions are already answered here.
Install Yuko, enable the theme app embed and get your first points program running.
Read the quickstart →All eight campaign types, with scheduling, targeting and stacking rules explained.
Read the guide →Entry amounts, how customers qualify, points rates, perks and downgrade rules.
Read the guide →Program setup, reward types for both sides, and the storefront share widget.
Read the guide →Plans, contracts, checkout validation and the cart upsell widget.
Read the guide →Klaviyo, Omnisend, Shopify Flow, WhatsApp providers, webhooks and the REST API.
Read the guides →We move your data for free. It is part of support. Your customers keep every point they earned.
A few clicks. No developer needed.
[Under 2 minutes]Points, members and tiers. Our team migrates everything and checks it before launch.
Handled for youYour customers keep every point they earned, and the program gets better.
[Live in 15 minutes]Use live chat in the support hub. If your question is about setting up your program rather than a fault, book the free setup call instead. It covers more ground in one sitting.
Thirty minutes with our team. We look at your store, help you choose earning rules and rewards, and get the widgets live. The call is free and you are under no obligation.
Yes, and it is free. We move your points, customers and tiers, then check the data with you before you go live.
Yes. The docs cover the REST API, webhooks, authentication and rate limits. They also include object schemas for customers, rewards, memberships and transactions.
Your store URL, the feature you were using, what you expected to happen, and a screenshot. That is usually enough for us to answer on the first reply.
Live chat, a ticket from inside the app, or thirty minutes on a call.